// Support
Here to help.
Support for your machine, connectivity, account, and billing is handled by our team through the ticket system in your dashboard.
Open a support ticket
Customers get help through the support section of the dashboard. Tickets are tied to your account and your machine, so our team can see the context and respond with the right information. Incidents that affect access to your machine are prioritized.
- General question
- Billing
- Connection problem
- Machine incident
- Account
You will be asked to sign in if you are not already.
One channel, on purpose
Tickets are our support channel. Keeping everything in the dashboard means requests are authenticated, tracked, and never lost in an inbox.
Security issues
Found a vulnerability in the service? Open a ticket marked as a machine incident, or use the email above if one is listed. Please do not post details publicly.
// Before you write
Answers you might find faster.
What to include in a ticket
- 1The email address on your account
- 2What you were trying to do and what happened instead
- 3The connection method you were using (SSH or remote desktop) and any error text
- 4When the issue started and whether it is still happening
- 5For billing questions: the date and amount of the charge
Never share passwords or private keys in a ticket. Our team will not ask for them.